How many basic steps to troubleshooting are there?

How many basic steps to troubleshooting are there?

• A. 5
• B. 9
• C. 3
• D. 7

Answer: (D)

Seven basic steps form the standard, structured way to troubleshoot: begin by identifying the problem, then establish a theory of probable cause, test the theory to confirm the cause, plan a corrective action, implement the solution, verify that the system is functioning correctly, and finally document what was found and what was done. This sequence keeps investigations organized, reduces guessing, and creates a reusable record for future incidents. While some situations may combine steps or skip them, seven steps provide a complete end-to-end workflow, which is why this is the commonly accepted number in OTP practice.

Seven basic steps form the standard, structured way to troubleshoot: begin by identifying the problem, then establish a theory of probable cause, test the theory to confirm the cause, plan a corrective action, implement the solution, verify that the system is functioning correctly, and finally document what was found and what was done. This sequence keeps investigations organized, reduces guessing, and creates a reusable record for future incidents. While some situations may combine steps or skip them, seven steps provide a complete end-to-end workflow, which is why this is the commonly accepted number in OTP practice.